I am the admin for a bunch of domains bought through GoDaddy some time ago for the church that I work for (Greater Life Church in Matthews, NC). I’ve made this post as a review on ConsumerAffairs, but I wanted to post this here too.
We’ve been going through some changes here and the previous admin switched our two-factor authentication system to our main business phone which is actually a land-line, therefore it can’t be used for two-factor authentication because, with GoDaddy, two-factor authentication can only be done through text messaging.
My first move when I started working on it was to try to get them to turn two-factor authentication off because we can’t get texts through that number, but I’ve been getting the run-around. I go through the standard steps of “didn’t get a text” which sends me to ChangeUpdate.com.
They ask for a picture of the ID of the previous account holder, so I send it, then after 5-6 days (even though it says only 3) I get an email saying “The copy of the government-issued photo ID we received is not for the listed account holder.” so I send them a picture of the new account holder and after another 5-6 days I get an email asking for a government-issued form relating to our business itself. I start thinking we’re making progress, and I send them our 501(c)3, and another 5-6 days later I get another email saying “The copy of the government-issued photo ID we received is not for the listed account holder.” which puts us back where we started 18 days ago.
I have other responsibilities so I called on the original account holder to come in (from retirement) to see if he could get them to respond and even after him working for hours on it, calling GoDaddy, sending them a very lengthy response in the ChangeUpdate.com’s “reason for updating” section, the results are the same: GoDaddy will not let us into our own account no matter what we do; no matter which email we send from, no matter how many times we send the IDs of our old and new account holders, no matter what we say in the “reason for updating” form. And they won’t even give us a call about authenticating the account, they stick rigidly to their text messaging only system.
It’s very frustrating, and very likely we will not be recommending GoDaddy to anyone looking for domain hosting in the future and may have to find another host ourselves that will give us access to the domains we’ve paid for.