We are a non-profit health care org, supporting a network of 4 acute care hospitals (each 80-120 bed)with 3 large outpatient or urgicare facilities; 40-50 owned specialty and family practice sites.
While there are other senior technical and engineering level teams, for this discussion I am specifically looking for ratios from other hospitals for 1st level support PC/LAN Technicians to help justify increasing FTEs.
Our First level support crew of 7 is mixed between on site PC suport at each campus and 1 rover who travels and covers the offsites. Our current ratio is approx 1 PC Tech to 550-750 devices(depending on location).
In my research of IT staffing, I have come across recommended ratios for corporate IT which ranges approx. between 1 PC Tech to 50, 100, 120 – 150. However, unlike a corporate scenario where usage typically runs Mon-Fri 7-5:30p, the majority of hospital PC equipment Laptops, pcs, printers, COWs is closer to 24×7 x365 in most medical areas.
It would seem reasonable to me that the more heavily and consistently used equipment would easily justify adding staff… but they are looking for hospital specific numbers.
While operating behind the eight ball would somewhat be the most desired scenario, we find ourselves at most times under it and hopefully can adjust or staffing levels appropriately.
Thanks All JS