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HELP DESK Ticketing Suite

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by upmusic 1 view

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Dear all

I am searching for a HELP DESK Ticketing Suite with the following specs...

? Reporting System
? Ease of Use and Implementation
? Web Based Integration
? Integration with MS SharePoint Portal Server 2003 (OPTIONAL)
? Procedures ? Approvals ? Flow Control
? KB
? Inventory and Tagging (OPTIONAL)
? Email Alerts + to-do List with MSEX2003
? Project Management (Integration with MS Project Server is OPTIONAL)
? Ordering Support (OPTIONAL)

Please Advice

thx, John

3 replies

by upmusic

The BMC solution is a good suggestion, but i dont think that is the only one...

Any other suggestion?

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