While developing our organization technology plan we are discovering that we do not have enough staff to accomplish the plan. So we added a project to create the justification for the staff. The team has the commitment from the CEO to get the position, we just need to write down what we need and the numbers to back it up.
Personally I have not had to write this kind of document before, I?ve been able to verbally justify the need and have gotten the position. As before I have managed to verbally get the approval, however this organization loves it?s bureaucracy.
I am look for a template, sample or format that will allow me to push this position through with no questions asked. I have the usual formulas like, Number of Staff Members = (Incidents * Average Time)/(Available Time * Utilization Rate * (1-SVT%)), which has allowed me to convince them so far. But they want more and in writing.
Anyone else that has done this before be willing to share their ?winning? business cases.