I have a dilema at the moment in trying to improve communication bewteen site IT people and regional engineers that support them. In my current role I am part of a technology team that is responsible for the support/direction of IT within numerouse sites in Europe. On a bi-weekly basis we, the regional team, have setup a 1hr con call to improve communications with site IT staff so that we can work closely together on projects and help solution problems they may have. The dilema I have is that hardly anybody from the site IT staff attend these calls. In order to overcome any cultural/language problems we decided to start 1-1 calls instead of the open bi-weekly’s we had with all sites at the same time. Each week a site engineer personally receives a call from a regional engineer and is asked some questions from a predefined template that we use to document issues. In some cases this has helped build relationships but in other cases the same people that did not attend the bi-weekly calls do not participate in the 1-1 calls. Do you guys/gals have any ideas on how I can improve communication from site to region, while minimising the 1-1 calls as this takes up a lot of time when you have 17 sites to support. Keep in mind the communication is a 2 way street and both parties have to actively participate in order to be effective.
Thanks