I’ll explain. Last week at work, I was working on a problem that a user had (DCOM Server Process launcher service, must restart), I suspected a Trojan and maybe some other infections. Anyway, the user trusted me, but some other guys came in that were not “techies” by any means. They asked the user what was wrong with the computer and I told them it was probably a virus causing the computer to restart.
Well, the guy that came into the user’s office said, “well, it’s probably the power supply if it’s restarting or a hard drive problem.” I told him that it’s probably not the power supply because of the error message shown on the desktop. He insisted that when a computer shuts down or restarts it is rooted in a power supply or hdd problem. After they left, I assured the user that it was not either of those problems and in a little bit I fixed the problem. My question is, what do you say, or how do you respond effictively to suggestions from people that really don’t know what they are talking about?