HP Deskjet 6980 margin issues

Documents created in MS Word 2000 do not print with the specified margins (specified in Page Setup and seen in PrintView). HP Technical Support (all the way up to Executive Customer Care) does not know what to do other than the suggestion that I “play with settings in Page Setup until I get something I like”. Is this a printer or a Word issue or both? Is there a solution other than buying a different printer?