I’ve been asked to come up with some suggestions to streamline our cabling department. I am not a part of this department, so this is a little hard for me.
Over the last 4 months I have had some exposure to the operating procedures for the Cabling department, and honestly it seems that there aren’t any. They order the parts and cable that they need on a per job basis. Then the manager sends the guys out in to the field to work on the job. At the end of the day, the guys come back to the office and try to write on a sheet of notebook paper what they did for the day, for example: “ran 4 cables, terminated 4 data jacks, punched down one 48 port patch panel at X company, then did troubleshooting on one phone line and two data lines for y company.”
They also list the times that they spent on the job, then the cabling manager uses their notes to come up with a bill based on the amount of time spent, what was done, and whether or not it was a pre-quoted job or not.
Do any of you guys have any ideas or advice from experience? Can you think of anything obvious or do you know of a website or a whitepaper that I can look at for guidance on this before I type it all up for the boss?