Industry standards for specific IT services delivery

Hi all,

Working in a IT Services outsourcing company, I am currently enganged in defining a scoping document for every technical position that we are offering, from Technical support 1-3, database administrator, QA and other technical related positions. Defining all the activities/tasks/responsibilities, I have to have an “Industry standard” column with every activity, so as to set the level of expectation on proposals.

Sample:Technical Support
Desktop management activities Client desired vs Industry Standard
format
backup
patch deployment

I know there isn’t a one stop shop site for these type of things, so I’d like to ask for leads or existing websites that have these industry standards.

Help would be much appreciated.

Thanks!