Our company has a main office in one coast and a satellite office on the other. I work out of the satellite office. We just purchased a printer for use in our office, and am trying to install it.
The problem is that we use remote desktop from a Windows 2000 computer to connect to our server back on the West Coast. The new printer is installed on the local computer, but now our IT person on the West coast is saying that she needs to install the printer driver onto the server as well.
She is saying that we need to ship the actual printer to her, because there is no way to install the printer driver without the physical printer. I sent her the link to the driver download from the HP site, and she says it won’t work unless she has the printer.
Is this really the case? Does she need the printer just to install the driver in order for us to use it through the remote desktop? I ask because our IT person is at times incompetent and doesn’t know what she’s talking about.
Thanks,