Internet Explorer-nothing in new window

I have a user who gets a sort of blank, unfinished window when she tried to open any link that is supposed to open in a new window. the Microsoft fix 281679, even using the repair feature in office at the end. Any suggestions?
I guess the “tech guys” here have reformatting and reinstalled all programs once, everything worked, then when they brought it back to the station it started this behavior again.