We are running remote software called VNC on my firm’s machines, but sometimes when we get users on remote they crash with an IPF in module Docsapi.dll. We run DocsOpen as our document management system, which is what the dll is used for, and the machines only crash when we are playing with Office apps on remote.
The Office apps or DocsOpen are obviously causing problems with it but we cannot fix it. We have replaced the dll and tried running DocsOpen (with the dll) from the server as read-only or locally from their machines with full access. We never get this error message unless VNC is in use and we are physically manipulating items within the Office apps. We are stumped and I was wondering if anybody had any solutions, or perhaps even come across something the same. We would like to keep VNC as it is better for our needs than SMS (which we previosuly used) but the problem continues and happens almost everytime, leaving us with little in the way of remote software.