IT career advancement advice

Hi Guys,

Basically just looking for some advice on how I should try and progress my IT career. Currently, I’m working as service desk agent for Fujitsu with a years experience. The roll is on a typical service desk; logging tickets from calls and emails to creating users on AD.

I am hoping to try to advance to perhaps a Desktop Support Engineer role within the next 2/3 years. Bar the experience mentioned above, the only certification I currently hold is a MTA in Windows Server 2012 Admin.

When I’ve tried to find guidance online, I’ve been overwhelmed with contradictory recommendations. Can anyone with experience perhaps shed some light on their path or give some pointers.

Thank’s in advance for your advice.