IT Debate: Balancing act: Can a company

Encirq, a marketing services firm specializing in Internet personalization, has developed software to build complete consumer buying profiles that are resident on a consumer’s desktop, providing personalization while protecting privacy. How do you think the PC and the Internet will change competition within financial services, and what business models will organizations adopt to compete? What do you think will be the critical success factors that enable retail financial institutions to effectively leverage the PC/Internet to retain and grow customer relationships? You can read the related Gartner article, which will be posted 3 A.M. Wednesday, at https://www.techrepublic.com/article.jhtml?id=r00620000802ggp01.htm.