OK, I am IT manager of a 6 site network, 150 users, 13 servers (previously different companies now merged). Currently implementing large project which will consolidate resources (Citrix) reduce no. of servers and simplify client deployment.
IT technician/support analyst has left (leaving just me). I now have options on how to tackle this role within the company.
I can a – try to find another Junior who will need training I don’t have time for. b – go for someone the same level as me resulting in good team but potentially alot of friction. c – outsource IT support, some server management, phone system support leaving me in a co-ordination role.
Bearing in mind the reduced complexity of support when Citrix is implemented plus other measures like standard procedures for IT calls throughout company, standardisation of printers, PCs, and central phone system all to go in this year.
I have a few options here – am tempted to outsource some aspects leaving me in a co-ordinator role. This may also provide best level of service for the company. There is far too much going on for me to dedicate to an unexperienced employee, although I would love to!
Any thoughts?
Thanks.