One of my users has a Dell Desktop computer and Dell Keyboard and Mouse. The issue is: The letters E, R, D, G and B — that i know of – when pressed they bring up a screen.. Say you are in Outlook and you type the letter E = Explorer will appear, type in R and it will bring up the Run box, Type in D and the Desktop appears, etc. The user says he can reboot the computer and everything works normal for a bit than it reverts back to where you type in E- explorer comes up, etc. I did not reboot the computer however I pressed the Scroll lock, Num Lock, Print Screen, CTL,, ALT, windows Flag shift keys (of course not at the same time – one at a time) and when I typed the aboved letters they were as what they should be… e, r, d, g, b. Of course I could not recreate the problem while I was at the computer so I asked him to call me when it happens again. I know on laptops you can press a certain key for the number pad to replace the letters, i have not seen or heard of something like this on a regular keyboard. Has anyone come across this and been able to figure out how the keys are changed and what to do about it.
What I have done was made sure that in the Accesibility Options the Sticky Keys was unchecked.
thanks in advance.