Hi Guys,
firstly this site has helped point me in the right direction several times. However I think it might help if i ask my question to get more direct responses rather then only reading relating information.
I am currently the team leader in a small i.t company, for one of it’s departments.
The department consists of 4 staff:
* 1 junior but well educated young man
* 1 junior and not a very quick learner
* 1 junior and new young man
* myself (team leader)
We are responsible for:
* monitoring networks to making sure they remain up
* responding to customer support tickets
* implementing technical tasks handed out from projects department
* carry out research and technical tasks given to us by management.
* software development (very rarely)
I like to see myself as a team leader more then a manger as i work with guiding people to improved outcome. The issues faced that i need help with are (in order of impact):
1) large amount of tasks allocated to us (probably 50-60 outstanding)
2) prioritizing existing customer requests based on the SLA
3) leading the team to improvement
4) training the new commer in time (his casual).
5) understanding why the slow learner isn’t catching up as quick
6) handling my own tasks, as I have the most technical experience.
Obviously, there probably isnt a clear cut answer because you’d need to be in the company to know the best advise to give, however, based on these types of goals/obsticles, what would be your best advise.
thanx in advance.