First of all, I want you all to know that we constantly read your comments, evaluate your feedback, and synthesize it into our plans and priorities. We understand the frustration that you have with a few of the new things (because, frankly, we have some of the same frustrations).
More on that in a minute, but I also want you to remember that we would only undergo a big upgrade like this -- which is time-consuming and expensive -- if we were confident that we could deliver a better user experience overall. We're confident that we've done that, even though we still have some important things that we really want to tweak and improve (especially in the Forums).
However, to help provide some perspective, here are a few of the highlights that we've seen from this upgrade:
-- Visits to the TechRepublic site are up over 25%
-- The number of people signing up for a TechRepublic membership on a daily basis has doubled
-- Sharing TechRepublic stuff on social networks is up dramatically (still nailing down a number)
-- Our content is easier to find in Google (and other search engines) than ever before and that is bringing more new people to the site
-- The TechQ&A has seen a major surge in activity and the quality of the questions being asked is a lot more impressive
Those are just a few of the successful aspects of this upgrade. I'd share more but I don't want to bore you or toot our horn too loud. The point is that there's a lot of good stuff happening.
The area where we still have the biggest challenge is the Forums. Honestly, we spent more time on this than anything else in the planning stages of this project because it is one of the most complicated parts of the site and it is the one place where every little thing you change is going to have unintended consequences for users. However, there were some things that we simply had to change as part of the upgrade to our backend platform and there was another set of things that we decided to change in order to bring our site more up-to-date with standards and best practices on the Web.
Forums is the one part of this upgrade that is still the biggest work-in-progress. We knew it would be. We couldn't rip out the old "Workspace" (which we desperately needed to do) and introduce a new format for the threads without having some unintended consequences in the process.
Since our UAT in January and the official launch of the site a month ago, we have been hammering on TR and making our notes on things that need to be improved, and continually synthesizing the feedback from all of you into those plans. We're targeting two main areas that we want to improve in the near term -- 1.) The display and format of threads (reducing the amount of scrolling to navigate threads and making it easy to tell which posts you've already read) and 2.) Making it easier to track the discussions that you are participating in.
For those having difficulty navigating discussions in the new TR (and we know that's a lot of you), we apologize for the inconvenience. Our promise is that we're going to keep hammering away at it until we deliver what we all generally consider is a better experience. The good news is that with the new backend platform that we've put in place with this upgrade, we can make incremental changes a lot more quickly than we could in the past. Stay tuned.