Well, I was wondering how many others might be the lone IT staffer of their company. Or, thoughts on how other companies handle this setup.
I have found that it is quite easy to work in a smaller environment, and I can get things done in a somewhat orderly manner when it comes to updates, etc. because there’s nobody else to get in my way or to say, well I’m doing that tomorrow (even though it needs to be done today). I find that in larger environments it may be harder to complete tasks, and also prove your worth at the same time…not that that’s not the summation of IT as a whole in the eyes of Big Business.
I truly feel frustration toward some of the users I have to deal with because they don’t understand the multitude of different roles I need to cover (see comments I’ve made on other articles), HOWEVER, I realize that this frustration may stem from my insecurity of my own work sometimes. Being younger, and given the current job market, it’s relatively easy to see why, in my opinion.
For the lone wolves/others with mipltiple roles: how many roles do you normally cover? Are you just the helper that walks people through things, or do you have a multitude of servers to manage and multiple different DB systems to manage, etc….maybe even some web design as well.
Are there any things that you have to have outside sources complete?
Also, with all of these things to manage, are you good at managing these stressful situations (if it is stressful for you), and how?
This is mainly just a probing question. I would also like to know if anyone has good suggestions on how to better educate users on how to learn things so they can be somewhat self-sufficient.
One of the main reasons for asking is I know I’m young, being 25 and covering multiple roles, but I’m definitely having trouble figuring out a way to better identify and assist users with their everyday tasks…and keeping some on task :D.
Let the games begin.