Looking for some input (2)

Greetings,

I am currently tasked with the creation of a Helpdesk. I am looking for some opinions on Helpdesk software packages that anyone has experience with and can reccomend. As is almost always the case Cost will be one of the largest factors.

One I have found that seems interesting is Outlook Help Desk 3.0 from Crow Canyon Software.
Would be nice to find a few poeple that have used this product.

Thanks in advance for your help.
(NOte: I posted this under software a week ago and am reposting it here hoping for some responses.)