Hi,
I have no experience w/Outlook.
My friend is having problems with her emails with her account w/her place of work.
To get to the email, they log in onto the company website. I’m guessing that the email is on a server.
So another person suggested that she use Office Outlook and link it to the email account (which shows Microsoft Outlook Web Access at the top of the screen. That’s why I’m guessing that it’s on a server – I have no idea).
The problem is that when she clicks on the Outlook button and it accesses her account, it shows all her email.
When she logs onto the company site to look at the emails, it only shows the new ones. We can’t find the old ones.
I suggested, for the time being, to forward all the emails to herself.
It worked, except it also shows up on Outlook Access and when we deleted it from Outlook Access, it also deleted it from the email account/Web Access (I’m assuming because Outlook Access is connected to the email account)
1) Why is it that we can’t see the old emails if she logs in on the company site?
2)What can we do to fix this?
Would this mean removing the email account from Outlook Access?
We’re afraid of losing all the old emails.
I suggested to her to save the emails to the hard drive just in case.
Thanks