Motorola Phone Tools and Microsoft need to linkup

I have Motorola Phone Tools. I have an older version and it worked well with the older phone that I had. I got a Razor Phone, V3M, and I had to contact Motorola for a download to upgrade to get it to find my new razor phone. The problem is that I can not transfer my pictures from my phone to the computer as before without emailing them. Would you do a White Paper on this Please. Thank You. It sounds like MicroSoft should have a tool for transfering Pictures From Cell Phones directly to Computers Built In on all Operating Systems.
When a Cell Phone is Purchased, They never tell you that You Have To Purchase Software To Transfer Pictures. That Is A Rip OFF.