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multiple users crash network application

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by mc_user

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I need help getting started, I am new at this. I am trying to find out why a simple Macromedia projector program on the client side causes the network client to crash. The program is a simple keyboarding training program written six years ago for the education field. When more than ten users attempt to save their latest timing scores at the same time to the server it crashes the server client and all of the users get kicked off.

I have checked the client side admin logs and have found nothing that looks unusual.

Can someone recommend some steps to take from here? The origional software vendor has changed hands twice since the program was created and the current owner is not returning my calls or e-mails.

3 replies

by oh smeg

Mainly because we need to know the name & Model/Version of the application in question here and then the Hardware that is causing problems.

I suppose the Easy Answer is to prevent 10 or more people attempting to ave their Latest results at the same time and while that may be the only option here, it's probably not going to be easy to implement.

Has this been used here previously?

Has this application ever worked differently previously?

If so what has changed now?

What is the server here? OS mainly I suppose though Hardware could also be an issue.

Things like that we need to know as the question is far too general to be able to answer in any meaningful manner.

Col

by mc_user

The intent of the post was to find a generic place I could start to diagnose the problem.

The software is called: Data Entry Skillbuilding. It is designed to train for keyboarding. From what I can determine it was created in Macromedia Director 8.5 in 2003 and was last updated in 2006.
We are attempting to run it on Dell Windows XP SP3 PC's.
Resulting data is posted to a file share on a
Windows Server 2003.
I am told that this software has always give the staff problems.
I am worried that the software is now an orphan. I have tracked the original vendor down and discovered that the original company was sold, twice. The newest owner, while still selling the product, does not list it in its main catalog of products.
Naturally tech support is non-responsive.

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