I have a laptop which is not running right. If I don’t run any program it will stay on and go off no problem. However, if you are running a program, it will run very well for about 15 minutes and then it will hang. Actually the program gets like this white hue to it and you can’t do anything else with it. The computer will not turn off and I have to force it to turn off. It will not complete a virus scan or a spybot scan in normal mode. I ran both programs in safe mode and it found nothing except some annoyance programs with spybot. When I rebooted the computer it did the same thing again. I deleted the prefetch file that was new, but that did nothing. I turned off every nonessential start up, but that didn’t help. The computer has run scan disk and it keeps taking out some mss.log and some other .log (sorry I didn’t get the name of that one) and then recovers it. I can even tell the moment when whatever it is gets loaded into the computer because the screen goes black and the mouse curser move to the middle of the screen. I am very frustrated and would like some help. I would not like to have to return everything to specs. Oh, also, I think my daughter may have downloaded this virus from limewire because she couldn’t get the computer to run long enough to be able to take out the program. You know we parent do not know what we are talking about when we tell them that they are going to download a virus. Thank you for any help
Sharon