Network printers

I have 6 computers that I have running in my business and I have four printers that run different reports on my software. One of the printers I replaced with another but I can’t get this computer to print my reports on my group computer. I can get on my server and workstation and run a test on the computers and they will print, but when I try to print something from my work software it goes int error messages and I have to right click on the computer at the bottom and clear it out. What am I doing wrong.