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Never ending Disconnect

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by jamescr

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I usually can resolve most pc issuse's.
But lately I have been going around in circle's with this issuse. The last 3 weeks
my internet connection disconnects within a 7
hour time period. It is critical that I have a consistent connection. I have signed up with vonage and I do not want to come home and see that my connect is not working. I looked at the activity ,server and application logs and the log's indicated that the ipod service was trying to make a connection. So I uninstalled itunes. Well that did not resolve my issuse.
I observed a previous discussion from an earlier post and tried the ipconfig/release/renew/all option. I currently am running windows firewall do not have a router and Have just been having this problem recently. Any hints?

7 replies

by tig2

I have Comcast. Over a two week period, my connection would go in and out more frequently than my cat wants to. Discovered that there was an equipment failure (theirs) in my area and the whole node was out.

Even if you run your configuration exactly as they specify, 100% uptime is never gonna happen. No matter how hard you try.

Just for your own peace of mind, boot to safe mode and do a thorough virus/malware scan. Download and use Zone Alarm Free. I don't trust Windows firewall and my experience with Zone is that it is a good tool that does all the stuff that you want a firewall to do.

Call your provider. Call them every time you get dropped. It may help, it may not.

Good luck!

by jamescr

Router's and good ant-virius/firewall software are good things to have. My former
boat anchor of a job decided that 29 years of retail was enough. Currently unemployed. Money is tight. I did down load grisoft and ran it in safe mode and did an anti-virius
check. als run adware every couple of days.
The forgot to mention that the only way I can reconnect is to do a soft reboot(restart)
and it works like a champ for its daily 7 hour shift. i learned a trick a few months back if I click and
end explorer.exe process it is suppose to work as a soft reboot without the time wasted with rebooting. I am almost considering a clean re-install and see if that does not resolve the issuse. I had a similiar problem last year and my isp replaced my modem. the only thing different is that the only way I can get it to restart is to do the soft reboot.
I do not have a lot of faith in my host- earthlink nor timer warner cale( the cable connection) tech support. Usually I find better information through forums like this. Thanks for each and every input. New to this sphere however been plugging along with pcs since 1984.

by jamescr

Router's and good ant-virius/firewall software are good things to have. My former
boat anchor of a job decided that 29 years of retail was enough. Currently unemployed. Money is tight. I did down load grisoft and ran it in safe mode and did an anti-virius
check. als run adware every couple of days.
The forgot to mention that the only way I can reconnect is to do a soft reboot(restart)
and it works like a champ for its daily 7 hour shift. i learned a trick a few months back if I click and
end explorer.exe process it is suppose to work as a soft reboot without the time wasted with rebooting. I am almost considering a clean re-install and see if that does not resolve the issuse. I had a similiar problem last year and my isp replaced my modem. the only thing different is that the only way I can get it to restart is to do the soft reboot.
I do not have a lot of faith in my host- earthlink nor timer warner cale( the cable connection) tech support. Usually I find better information through forums like this. Thanks for each and every input. New to this sphere however been plugging along with pcs since 1984.

by deadly ernest

but down here most dial up services have time limits of 4 or 6 hours with an auto disconnect; and most broadband have no time limits at all.

With broadband most disconnects occur due to a program on your PC disconnecting, some systems havea 'non-use time limit setting that causes a disconnection. Sometimes people pick up a trojan that tries to connect to a set number by dial up and it kills the broadband when it wants to use the dial up. The most common cause is people not having working line filters on every normal telephone device attached to that line, and when one a device is used without a working line filter it kills the connection. The least common cause is the ISP disconnecting for maintenance or faulty equipment.

If you can't locate exactly what is causing this problem, I suggest you get a managed router suitable for your broadband connection and use that. You set the router up to make and keep the connection open. then it will only disconnect at your end when the router is reset or given the specific command to reset. It doesn't matter what your computer does as the pC connection to the Internet is then Ethernet to the router and broadband from there. thus your PC dial up and broadband connectivity can be turned off and not connected to anything.

by jamescr

vonage is Voip The vonage system that I have includes a router. I have downloaded a copy of grisoft antivirius program. Ran it in safe mode. I alos have Ad-ware and I run that consistently. I am currently unemployed so money is tight. I am using broadband cable not dsl. Should I just replace the Motorola surfboard modem sb5101. I did that last year when I had a similiar problem last year. the Cable running from the wall to the modem is over 3 years old. I am almost at the point of doing a clean install of windows xp but that is a pain a royal pain in the bum. I guess I have nothing better to do on a Sunday. Thanks for your input.

by deadly ernest

but down here most dial up services have time limits of 4 or 6 hours with an auto disconnect; and most broadband have no time limits at all.

With broadband most disconnects occur due to a program on your PC disconnecting, some systems havea 'non-use time limit setting that causes a disconnection. Sometimes people pick up a trojan that tries to connect to a set number by dial up and it kills the broadband when it wants to use the dial up. The most common cause is people not having a working line filters on every normal telephone device attached to that line, and when one a device is used without a working line filter it kills the connection. The least common cause is the ISP disconnecting for maintenance or faulty equipment.

If you can't locate exactly what is causing this problem, I suggest you get a managed router suitable for your broadband connection and use that. You set the router up to make and keep the connection open. then it will only disconnect at your end when the router is reset or given the specific command to reset. It doesn't matter what your computer does as the pC connection to the Internet is then Ethernet to the router and broadband from there. thus your PC dial up and broadband connectivity can be turned off and not connected to anything.

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