I have an interview on Fri or Monday in a company that I already work for for the help desk manager position of the desk ( 6 people) that I started working at a year ago. After 5 months I was allowed a lateral move +.50cents to System Operations ( admin for those across the pond, or PFY for everyone) on overnights. Ive been doing that for 7 months. The above position is salaried, exempt, and is under a Customer service/Field tech manager who is a former EE and an all around great guy to work with. We support hardware/software( proprietary) for a state Lottery contract and the help desk is mostly either basic fixes or dispatch-our hardware is pretty bullet proof. I am getting my BS in Info Sys Mgt in August, so im not ‘papered’ if you will, and Ive worked with, been trained by, or trained everyone on the help desk currently ( 2, 2, and 2 respectively). The selection process is all internal and I know all 3 others that Im interviewing against-all of them helped train me, but had only been with this company 8 months or so before me, so there isnt a lot of longevity advantage. Operations is over hotline in the hierarchy of things, though I don’t presume to be ‘over’ anyone. I am prior service, and have managed a security (physical) site for a production facility where my team had 7 employees and each security site was mostly autonomous. *BREATH*
My question/concern-promotion to management of a team that you have already worked with, been trained by, and trained. Its a small company and I know most of the Mangement-they go drink together sometimes and have had get togethers at their houses. Average age of middle managers is 25-40. What possible interview questions to watch out for that require ‘management’ answers instead of worker Bee answers-or should I just go with no BS? Prior service me is very team oriented, mission focused, and kill for my people-are those traits to bring into the interview?
Thanks to all that have gone before me! Answer bomb away-and now back to our regularly scheduled career Q/A.