Have a Dell PC (Windows XP) and Toshiba laptop (Windows XP). The PC is wired to a Linksys Wireless G router which is connected to a Westell DSL modem; the laptop is wireless.
I’ve been using this setup for years and whenever I have connectivity problems on the wireless laptop normally all I have to do is either unplug the modem or router or reboot the PC.
Until today, that is. Things were fine then all of a sudden I couldn’t pull up any webpages on the laptop. Went downstairs noticed that I couldn’t get any webpages on the PC either. Spent an hour rebooting and unplugging the router/modem on the PC but no cigar. Then spent two hours with my ISP (Verizon) technician who finally ended up trying to “create a new connection” on my PC. She wanted to “connect using a broadband connection that requires a user name and password” but this choice is greyed out on my PC’s connection wizard.
She declared that this was the problem and that she couldn’t help me any further.
I’m confused!! The internet connection on the PC was working perfectly fine this morning as well as the Wifi connection on the laptop…then all of a sudden NOT.
The only option the New Connection Wizard on my PC allows is “connect using a broadband connection that is always on”. Presumably this was the only option available back when I first connected my PC to the Linksys & modem a few years back so why am I unable to create a new connection now?
(P.S. I’ve wired my laptop to my modem which is how I’m now online.)