Greetings,
I hold one of those very broad, hybrid job positions. I am a systems Administrator (Windows server2003/XP IBM AS400/Various other systems) A HelpDesk officer, Desktop Support engineer and systems architect. I support 3 major sites each with over 150 users, and about 4 brach type sites with 10-30 users each. One of the major sites is a manufacturing plant, complete with IT enabled machines; other one is a large despatching warehouse.
I am the only IT support physically present, with a team of sys admins and other IS coordinators accross the country for remote support.
What do you think would be a good staff level to provide a reasonable service levels-nothing fancy, just timely?
I think i should have one other at least, my manager is adamant 1 can do it…