Outlook 2002 hangs

Hi everyone,

I have a user whose Outlook keeps hanging and eventually freezes up the laptop. He’s on wireless connection to our Exchange server. He says that this happens all the time, with a message: “Retrieving information from Exchange server… 99%). It would stay there for a long time and sometimes it crashes. I thought that it might be due to slow connection, or maybe his inbox is too big. What do you think? Any thoughts are greatly appreciated.

Thanks,

Scotch