I have been working as a Desktop Support Tech for a little over a year now and have learned a lot over that time. I will soon take on the responsibility of developing and maintaining Windows XP images for various models of laptop and desktop computers. I feel confident in my ability to do this but would like to do some research ahead of time so I don’t make any avoidable mistakes.
Are there any comprehensive books on the subject? I breifly checked amazon.com and was unable to find anything. I want to learn best practices, things to avoid and as much as I can. I consider myself an advanced tech so the more technical the manual the better. My highest priority is OS imaging and software packaging.
We will be using Dell’s X-image software on Dell machines.
Aside from recommending books and other resources what advice do some of you have for me?
… best practice …