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Persistent TR server errors

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For several days now, the following error has occurred numerous times.

------------------------------------------------

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /5208-6230-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

------------------------------------------------

122 replies

by gadgetgirl

TR is working fine from where I is!

Still won't let me change my bloody email address though, and hasn't for the past year and a half!

Nice to see you around again!

GG

by deepsand

Works ok for me; except, no matter how many times I tell it to remember me for future logins, it forgets.

Thanks for noticing my absence; at least some one, other than my deceased Cocker Spaniel, loves me!

by danlm

I thought you may have changed your alias like a few of us have, and I just didn't know what it was.

Hope everything is ok, and glad to see you back.

Dan

by w2ktechman

missed you... :0

Sorry, I started coming back last week. I have been mostly away due to moving, school, and the evil W word...

But I passed all of my tests so far (except the finals), so I may have to 'go away' again for those.
Sadly, I doubt I will be missed much anyway :(

by gadgetgirl

(er - [i] deceased [/i] cocker spaniel??)

No, manage my account has never worked for me. It keeps telling me that my email is already registered/in use. I KNOW THAT!! If it comes down to the wire, I'll get Beth to change it at their end for me; due to a current project in here, my email address is going to change, so I need to get it sorted pretty soon - I don't want people to think I'm ignoring them! (or that I've stopped taking pm's!)

It looks like you've been a busy Sandy for a while - are you going to get some chill time now?

GG

by rob miners

I got a couple a week ago.

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /5218-6230-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Bad Gateway
The proxy server received an invalid response from an upstream server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Seems to be working OK now. Mind you Updates are not working properly.

by w2ktechman

lol
Actually, I keep getting the 404 and an INTERNAL SERVER ERROR message. not as often, but quite a bit last week.

And for profiles, mine seems to be fine except for that last few months I cannot go right to it. When I click on "My Workspace" either it starts trying to load (the bar moves very slow) or it flashes like I hit F5, then nothing. I have to go through several more links or posts before it will find "My Workspace". Then when it does find it, I am likely to get 404 errors if I click on anything from it and/or go back to it.

by dumphrey

is when I get that one. the other oddity I have is in firefox, the download button for articles/pdfs/software is missing. In IE its all fine and dandy. Maybe I should try using IE to see if I get the proxy error or not.

by deepsand

The demands of business left me with less than enough time for necessary activities, let alone time for discretionary ones. As it's linked to college football, it happens every year; the only thing that varies is the begin & end points.

And, while I do have plenty of other things that have piled up & need attention, I decided that I deserve at least some small vacation. So, other than get the lawn mowed before the Township Code Enforcement hauls me into court again, and a few other small unavoidables, I'm treating myself to some recreation here.

As for aliases, I like to think that one would be hard pressed to find one more enigmatical than "deepsand."

by jaqui

I have been getting it just hitting rply in a discussion.
and I started a proxy errors discussion several days ago about it, like early thurday morning.

by gadgetgirl

oh (sniff! :_| ) I'll miss you (sob! :_| ) so very very much (waaaah! :_| ) you know I always (sniff! :_| ) do.......

couldn't resist... ;)

But good luck with the finals. Revise as much and as often as you can. I found mnemonics helped, while others used mind mapping...

Let us know how you get on with them, whenever they are....

GG
]:)

by danlm

But I had seen the occasional post.... So I assumed(I know, never assume) that everything was OK.

Good luck on the finals... And the W word... Yea, it does suck eggs don't it?

Dan

by jaqui

https://www.techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=241470

by genera-nation

sounds like the are using an array of proxy's for serving pages - looks like one (or more) of the members may be failing when requesting information not sitting in it's cache. Perhaps the failing member server(s) serve a particular area of the world?

by tig2

I'm in the Midwest- same region as the TR office, nowhere near the TR servers. I've gotten the same error, but not frequently.

What I have been seeing is VERY slow load times. As in, go for a coffee break, maybe the page is loaded on my return.

It sticks in my mind that this started just after the most recent site outage. I could be wrong.

by absolutely

Received a similar error message referring to the "GET" command, although I think the unavailable filename was different. Pages other than the Workspace loaded OK though.

by deepsand

But, as noted elsewhere by others as well, the same occasionally happens for other pages as well.

by deepsand

on our presence, while under-estimating the loss they feel owing to our absence; it seems that the only sure measure of the former can be had after the fact by observing the latter.

In part this owes to the fact we do, more oft than not, fail at adequately apprising others of the pleasures they provide us. But that which is perhaps the greater portion is owing to our not truly knowing the value of something until it's lost; hence the adage that "you don't miss your water 'till the well runs dry."

And, if one remains absent for some time and then returns, how to know who has remained so as to be able to have noticed our absence? Should we assume that all present upon our return had not themselves departed and returned during our absence, are therefore knowing of the duration of our absence, and thus those whose observance of our return should be most expected? The answer is, of course, no, for to do so would be to unfairly judge.

Better to allow that all may have departed immediately after us, and have returned momentarily before we did; and then, be delighted if but one should welcome us back.

May the Future Be Kind.

by deepsand

Depending on each year's schedule, I get stretched pretty thin sometime between May & July, at which point I pretty much vanish from sight here.

At the moment, I've 1021 unread "Alerts" from TR, many of them from [i]last[/i] year! That's why I bitch about "Updates" not functioning properly, "All Discussion" not really being "All," etc.. Without being able to quickly use TR's on-site functions to keep current re. who's saying what, where and to whom, I'm virtually blind.

I'm confused as to your problem re. your e-mail address and your Profile. Is it the case that you are trying to change the one currently on file for "gadgetgirl" to one that you'd previously used here for another account, one for which you've forgotten the password?

As for "[i]deceased[/i] cocker spaniel??," Charlie survived for at least 9 months with severe kidney failure, showing no visible signs of pain or infirmity until 2 days before his death. The vet attributed that to his great love for and desire to remain with me. Since then, a pastor of a Spiritualist church claims to have observed his spirit sitting so very patiently by me as I ate, as was his usual behavior whilst living. Things that make you go "hm-mm."

by gadgetgirl

sneak into your heart and just bury themselves there. Forever. Sorry to hear about Charlie. Still have both cats firmly in my heart: lost my girl at 20 years old, and her son when he was 15. Currently still have the old sea dog (Murff) who is 15 next month, is now totally deaf, and is having sight problems too.

(oh - he's teaching me sign language. A cold wet nose on the leg means "I'd like a treat please Mum...." It works. )

Address/Profile problem: you're confused? what do you think I am? (Sandy, don't answer that! :p ) I'm trying to change the one currently on file. It's been there 2.5 years. I've never changed it; lost the password; reset the password: anything.

[i] It just won't play with me! [/i]

GG

by deepsand

Unless and until sufficiently mistreated, they give of their affections freely, unconditionally, and without reservation.

And, they give not a whit about ones net worth, physical characteristics, attire, grooming, natural talents or accomplishments.

That's a tough standard for humans to meet.

by deepsand

Target Name: www.techrepublic.com
IP: 216.239.122.102
Date/Time: 23-Oct-07 01:51:10

1 0 ms 0 ms 0 ms 0 ms 0 ms 2 ms 0 ms 0 ms 0 ms 0 ms dslrouter [192.168.1.1]
2 16 ms 15 ms 16 ms 16 ms 17 ms 15 ms 17 ms 14 ms 25 ms 17 ms [10.7.96.1]
3 18 ms 14 ms 14 ms 16 ms 30 ms 18 ms 17 ms 20 ms 46 ms 16 ms at-1-1-1-1716.CORE-RTR1.PHIL.verizon-gni.net [130.81.10.9]
4 31 ms 16 ms 16 ms 15 ms 15 ms 35 ms 42 ms 16 ms 27 ms * so-7-1-0-0.BB-RTR1.PHIL.verizon-gni.net [130.81.20.136]
5 16 ms 18 ms 16 ms 16 ms 16 ms 19 ms 26 ms 14 ms 15 ms * 0.so-6-0-0.XL1.PHL6.ALTER.NET [152.63.3.77]
6 20 ms 22 ms 21 ms 18 ms 20 ms 20 ms 20 ms 22 ms 25 ms * 0.so-0-0-0.XL3.IAD8.ALTER.NET [152.63.36.25]
7 20 ms 17 ms 20 ms 19 ms 21 ms 20 ms 33 ms * 20 ms * 0.ge-6-1-0.BR2.IAD8.ALTER.NET [152.63.41.153]
8 23 ms 22 ms 20 ms 21 ms 22 ms 22 ms 22 ms 22 ms 20 ms * telia-gw.n54ny.ip.att.net [192.205.32.49]
9 58 ms 60 ms 67 ms 57 ms 58 ms 58 ms 59 ms 58 ms 58 ms * tbr1.wswdc.ip.att.net [12.123.8.106]
10 71 ms 61 ms 60 ms 59 ms 62 ms 61 ms 60 ms 59 ms 100 ms * tbr1.sl9mo.ip.att.net [12.122.10.30]
11 62 ms 60 ms 59 ms 59 ms 76 ms 66 ms 82 ms 60 ms 82 ms * tbr2.dlstx.ip.att.net [12.122.10.90]
12 63 ms 59 ms 57 ms 59 ms 59 ms 58 ms 60 ms 56 ms 65 ms * br2.dlstx.ip.att.net [12.123.16.213]
13 65 ms 58 ms 59 ms 58 ms 60 ms 59 ms 59 ms 63 ms 59 ms * mdf1-gsr12-1-pos-6-0.dal1.attens.net [12.122.255.78]
14 479 ms 65 ms 59 ms 59 ms 59 ms 58 ms 74 ms 65 ms 643 ms * mdf1-bi8k-2-eth-2-2.dal1.attens.net [63.241.192.218]
15 60 ms 60 ms 57 ms 59 ms 58 ms 60 ms 60 ms 59 ms 172 ms * [63.241.249.246]
16 59 ms 59 ms 57 ms 59 ms 59 ms 60 ms 59 ms 61 ms 59 ms * c18-sha-redirect-lb.cnet.com [216.239.122.102]

_____________________________________________

Continuous traceroutes, at 15 sec. intervals, show a significant & highly volatile delay at hop 14.

by deepsand

I'd like to know our GCD, so as to determine if this is or is not most likely a TR problem.

by deepsand

With the previous hops 12-14 now replaced with but 2 hops [12.122.100.101 & 12.87.121.22] prior to ending at c18-sha-redirect-lb.cnet.com [216.239.122.102], the problem seems to have vanished.

by rob mekel

techrepublic.com.com
[216.239.113.146]

1 <1 ms <1 ms <1 ms {local-servers}
2 1 ms 1 ms 3 ms {local-servers}
3 188 ms 191 ms 191 ms asd-dc2-ias-ard16.nl.kpn.net [62.12.4.6]
4 202 ms 203 ms 204 ms asd-dc2-ipc-dr04.nl.kpn.net [195.190.227.175]
5 214 ms 204 ms 211 ms asd-dc2-ipc-br02.nl.kpn.net [195.190.233.53]
6 209 ms 216 ms 203 ms asd-dc2-ias-ur10.nl.kpn.net [195.190.227.7]
7 206 ms 168 ms 27 ms asd-dc2-ipc-br03.nl.kpn.net [195.190.227.240]
8 178 ms 172 ms 165 ms asd-dc2-ias-csg01.nl.kpn.net [195.190.227.200]
9 144 ms 139 ms 140 ms 193.172.217.102
10 266 ms 242 ms 242 ms so-2-1-0.mpr1.lga5.us.above.net [64.125.27.185]
11 320 ms 274 ms 293 ms so-2-0-0.mpr2.sjc2.us.above.net [64.125.26.141]
12 295 ms 296 ms 296 ms so-4-0-0.mpr2.sfo3.us.above.net [64.125.31.214]
13 302 ms 299 ms 318 ms 64.125.104.85.cnet.com [64.125.104.85]
14 304 ms 305 ms 311 ms c17-b2b-xw-lb.cnet.com [216.239.113.146]

Okay a bit later but ...
Rob

by jaqui

trying to open a discussion I posted a comment in:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /5208-12844-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

by jdclyde

since the last time I did..... ;\

Too bad they have chosen a MicroSoft "solution" for their server needs, huh? :D

by deepsand

Don't know about back home, where I first observed the problem, but here in State College, where I am for the moment, the problem has returned.

Time for a TraceRoute from here.

by seanferd

A 500 series error, 502 I think. One was resolved by the time I finished sending an email about it. I also get the super-slow load clicking links in TR email alerts (half the time), lose my login changing to a different page (also about half of the time), and occasionally very slow appearance of text while typing in this little box (it just happened briefly, just now). I thought it was just a browser problem or something.
Hey, y'all!

by deepsand

Without our comparing the routes that various members travel to get to TR, it's hard to diagnose the problem.

by absolutely

[i]Without our comparing the routes that various members travel to get to TR, it's hard to diagnose the problem.[/i]

Considering their responses to your previous requests and complaints ...

Nevertheless, the next time I see a proxy error, I'll try to remember to do a traceroute.

To TR.

by jdclyde

And almost two weeks later and TPTB have still not come to this discussion to acknowledge this as an issue they are looking into.

Things that make you go hmmmmmmmmm.

by deepsand

The fact that TR's PTB have not deigned to even acknowledge this problem is really beginning to piss me off.

by absolutely

Lately I've encountered some very short-term proxy malfunctions that were solved by a single refresh, but in longer outages I've found both browsers reporting the same errors.

by beth blakely

First, I regret that there's been no response to this thread thus far. I apologize on behalf of the staff and won't offer any lame excuses!

Our engineers have been notified and are investigating the problem.

Thanks for the head's up.

by debuggist

We've even experienced it here in our offices.

The trouble we're having is finding evidence in our server logs of a problem. Usually that is not the case. We'll keep trying to track this down though.

If anyone has time, URL(s) and page source when one of these problems occurred in the last week, please PM them to me.

Thanks,
Doug

by deepsand

URL of link clicked & URL of page containing link?

Or, by "page source" do you mean the source codes of the source & destination (as actually reached, as opposed to intended) pages?

by deepsand

you've no need of an excuse; dealing with idiots like that can can be so very time consuming.

by debuggist

By "page source", I meant view the source with your browser and then save it. However, that's not necessary now.

Sending URLs and time(s) when the error(s) occurred is sufficient.

Thanks,
Doug

by rob mekel

Even not when updating my account :)

Seems I'm the lucky one.

But then again haven't been in much :D ;)

Rob

by tig2

11/07, 9:52 and 9:53 CST. Both times trying to access the "Hot Discussions" listing.

Hope this is helpful!

by tig2

9:57, trying to get back to the front door of the Forums page right after I posted!

by boxfiddler

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /5208-6230-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

11/07/07 9:59am cdt

Nearly every post I click on this morning renders that error, all the new posts and most of the old.

Do you guys have gremlins? ;)

by debuggist

Thanks to those who tried to help by sending reports to us with times and URLs. We now have a pretty good idea of what's wrong.

We are working to remedy the problem; however, I will say this does not have a quick fix. It won't take months; we'll be making incremental improvements over the coming days and weeks.

Thanks for all your help and understanding.

Best,
Doug

by tig2

Appreciate the follow-up. Do you still want us to post error times/types/URLs?

Thanks again!

by debuggist

When it looks like things should be better, I'll ask you all to let us know.

Thanks,
Doug

by jdclyde

and your talking to a bunch of techs, how about turning this into a case study?

What was the problem?

How did you isolate the problem?

What are the solutions being tried, and how successful are the attempts?

Could make for the most interesting, real world, RELEVANT topic to be posted here in quite some time.

by debuggist

The problem is the lack of timely server response. Determining that is one of those instances of coupling similar experiences with error log mining.

In cases like that, what do vendors usually tell you to do? Upgrade. We're doing that but of our own volition. We'll know if the attempts are successful by reviewing the error logs.

Doug

by gadgetgirl

jus' checking.

Thought the local tidal and storm surge may have got in the way..... ;)

....... "Your complaint has been noted and will be addressed by the help desk at the earliest opportunity....."

;\

GG

by jdclyde

Don't do a lot with proxies and/or relays, so would find it VERY interesting to see where the problem was.

by deepsand

As tommorrow is the day Armistice (Veterans) Day is observed, he may not read it until Tue..

If you've not already done so, you might add your request to mine.

by gadgetgirl

Sandy, dearest, there is nothing wrong with my gateway that a damn good oiling wouldn't put right...

;\ ;\ ;\

]:)

GG

by deepsand

Sadly though, absent the availability of a qualified Local Service Provider, I'm afraid that you're left to your own devices; or, should one say, gadgets.

by the scummy one

TR's HW is --- OLD??? :^0 :^0

Sorry, had to say it.
This does explain the 'not a quick fix' explanation from before.
Thanks

by absolutely

I noticed "server maintenance" messages today during only one brief interval. I haven't been as active on TR recently as previously. What's worse?

by tig2

For several days we have been fighting to read, much less post. Yesterday they had a planned outage. Tonight there is an unplanned outage. Times have been tough for the last week.

The unplanned outage- which may have already happened for all I know- is likely intended to try to stabilize the site. In short, our friends in Kentucky and California have been WAY busy.

Good to know that you haven't been impacted! But we miss you when you are away!

by w2ktechman

I actually wondered where you had gone! But that was a quick thought a few days ago... :0

by jaqui

how bad it was today:

spoke to soon
Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /5208-6230-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

at 11:15 am PST.

edit to add:

going from the discussion to the blog:
http://blogs.techrepublic.com.com/tech-news/?p=1693

and, just now when editing this post
and again on the edit.
as well:
Bad Gateway

The proxy server received an invalid response from an upstream server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

and again, the proxy error on the same edit

as well:

https://www.techrepublic.com.com/5208-12844-0.html?forumID=102&threadID=246818&messageID=2377259
The page you've requested cannot be found.

For a listing of our latest articles, please go to the TechRepublic front page

Posted: 12/05/2007 @ 11:16 AM (PST) (edited 12/05/2007 @ 11:20 AM (PST))

note the post time and edit time, other than the first error, that whole time was errors

by deepsand

And, as usual, most frequently when trying to access "My Workspace."

It's been going on for several days now.

by debuggist

Our capacity isn't a problem; the site depends on multiple external applications to completely render pages, and one was unresponsive during parts of the day. We'll work on hardening the site to those kinds of interruptions.

by jaqui

the url:

https://www.techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=246750

by deepsand

I had thought them banished, but just recently they reappeared, sometime on Monday I believe.

And, whereas all previous occurences that I observed resulted from trying to go to "My Workspace," the latest were confined to the "Submit Post" function.

With TR's office closed until 02 JAN, it could be a rough week.

by deepsand

A bit early, no?

New Year's resolutions aren't due for nearly another 6 days, give or take a few hours depending on ones time zone.

Personally, I prefer "Behave; and, if you can't behave, be good."

by rob mekel

worry.

I guess they keep telling you this because they're own lack of :^0 :D ;)

BTW I keep getting these errors about ActiveX and Java-scripts within the advertise banners. I hate them special as my company forbits me [i](doesn't give me the possibility)[/i] to update the software versions, afraid as they are about virusses and other mallware

Rob

by debuggist

It was due to a database lockup that we resolved late in the evening on 12/26.

Happy New Year,
Doug

by absolutely

DougOfCnet: [i]Our capacity isn't a problem; the site depends on multiple external applications to completely render pages, and one was unresponsive during parts of the day.[/i]

I noticed you weren't particularly forthcoming about the details of any of those "external applications" -- is there anything else you're allowed to tell me about any of them? Names, type of dependencies, that sort of thing, would be very interesting...

:D

by tig2

view.atdmt.com
mbox4.offermatica.com
dw.com.com
news.zd.net
altfarm.mediaplex
cdn.eyewonder.com
t.pointroll.com (has caused proxy errors)
mads.com.com

These have all resulted in a page loading so slowly that I was sure that it would time out. Or in one case, resulted in a proxy error.

by debuggist

If you are, I'd love to have some response times for any slow-loading components on our website. You can just PM them to me.

Thanks,
Doug

by boxfiddler

Who is Skinner? You are kidding, right?

In the event that wasn't sarcasm:
B.F.Skinner, behavioral psychologist following on the heels of Pavlov. A bit of his theory is used in dog training...

by gadgetgirl

This time I know it's not me or mine. Clean install on NEW lappie, and this is the first time it's let me post since before Christmas Eve....

transferring data from techrepublic.com.com is most problematic for me. I have to leave it to load for at least 30 seconds, then reclick the link. After that, it still stalls, so needs a refresh. I finally get on after that!

It also seems to stall between transferring data from tr.com.com to waiting for tr.com.com.

(mid post - still have read cdn.eyewonder.com on the toolbar)

dw.com.com was the problem before you posted that the apps were hanging, but that seems to have cleared for the moment. i.com seems to fly through, although at the moment the mbox4.offermatica is taking about 10 seconds.

cdn.eyewonder.com only appears intermittently, as does news.zdnet.

None of these have caused time outs, but just sit there looking at me getting me more and more frustrated!

For info: it's only happening on TR, I'm using FF2 on my NEW Acer 4222 WLMi, 512 Mb, 80Gb, DUAL CORE 1.66 CPU with Empowering Technology.

(I'm chuffed - can you tell, perchance?!)

Thanks to Beth, pm's now get to my personal account, so if you need more info, feel free....

GG

Edit: sadly, it appears that the new lappie spells just as badly as the old one did ..... ;\

by absolutely

What little I know of B.F. Skinner is uninteresting. His name is not part of my 'working vocabulary,' really.

Thanks for the info, boxfiddler, re-reading Dumphrey's message with that info, 'B.F. Skinner' seems most likely who he meant, unless there's another, slightly more relevant Skinner, whose work I know even less. The former is likelier.

Now, Dumphrey, what's your point?

by absolutely

I gather from boxfiddler that your comment was intended to refer to conditioned responses, probably something like "get used to it." In any case, given the tendency of literal explanations to defeat the purpose of humor, there's no need to bother explaining unless part of boxfiddler's reply was inaccurate, which I doubt very much.