After surveying an international cohort of IT decision-makers, GoTo and OnePoll found 94% of respondents were willing to delegate tasks to AI to reclaim time for more complex IT initiatives. Many leaders are turning to AI to support the next helpdesk evolution because research has found the average IT agent only has the capacity to support 85% of the tickets they receive.
To learn how AI can help ease IT overwhelm, register now for this upcoming GoTo webinar, featuring leaders from GoTo.
When: Tuesday, June 18, 2024 · 1:00 p.m. Eastern Time (US & Canada) (GMT -4:00)
Agenda:
- First-party research on AI trends for SMB IT teams.
- Important implications for agents using AI.
- How and where to begin using AI-assisted solutions such as GoTo Resolve.
