I work for a small business that provides multifunction printers and IT services to customers in our area. Many times we are required to send one of our technicians out to fix problems that could be fixed remotely if we had a remote access connection to their PC.
The problem is this. The owner does not want the customers to have to change any of their system setups in order to do this, which means I can’t use VPN or any solution that would require changes to their infrastructure.
I’ve been looking at several solutions including PC Anywhere Remote Access Server and Citrix Online’s GoToMyPc.Com Corporate but at this point I’m looking for feedback from other Network Admins that have had to implement similar solutions.
I am hesitant, though, to use a service such as GoToMyPc.com because I am not really comfortable with the idea of adding an additional point of failure into the mix. And there are security issues in doing this as well.
What experiences have you all had with setting up a Remote Access Solution that needed to work with customers’ network without them making changes to their security/firewall policies?
Thanks!
Jason Race
Network Administrator
Kemper Business Systems
Melbourne, FL 32901