Remote ADSL monitoring

Hi Guys,

I work for a ISP reseller company, and we are making use of a another company to supply and suppport the ADSL our clients use.

Lately we have been receiving a lot of complaints regarding the quality of the VOIP phones’s connections. (Dropped calls, poor quality, etc).

I am looking for a way to monitor the ADSL connection from the client’s side, without too much of the client’s effort. I was thinking of a script or something that would send the cient IP to one of our servers, which would then in turn record the ping stats, dropped packets, etc. This turned out to be more difficult than I thought, and I am now exploring alternatives.

Any suggestions? (Keep in mind that our clients are just users, not IT Boffins!)