I’ve been using the remote desktop connection for me and a user outside our network to login to our server(a) for certain things. This week, the user calls and says she’s not able to remotely connect to the server(a). I tried to remote in (I’m in the network) and I couldn’t connect either. However, I was able to remote in to our other server(b).
I can see and access files on the (a), but I cannot connect to it to use remote desktop. Everything is fine with TS licensing, I couldn’t find any problems there. Also, even if there were TS problems, shouldn’t I still be able to use remote desktop (I believe at least one user can) without TS? I think so, so that makes this problem even stranger to me.
Anyway, the user was able to get her work done another way, but I still want to fix this problem. I believe it would be a hardware issue.
Any suggestions?
The user logins via VPN through our SonicWall, but I don’t think that is an issue, since I can’t even establish a connection within the network. Port 3389 is open for remote desktop. So it’s not a firewall issue.
Server A: Windows Server 2008 standard.
Server B: Windows Server 2008 R2
Client Machines: Windows XP Pro SP3