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Remote Support Need it? Use it.....Tool (NEW)

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by ian.hutty

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Hi all

I would like peoples thoughts and experiences of remote support tools used when providing remote support to PC's. Whilst I know that there are many that are free like VNC - these often require the user to have to install them prior to support, open/Nat ports on F/walls etc etc same with RDP and on XP this is not good when the client is logged out and cannot see what the engineer is doing. So im not referring to these here. I am referring to remote support that provide temoporary access to view or share a remote PC like webex support, logmeinrescue, gotoassist etc.

My self and my team are developing such a tool and whilst it is available on the internet now for use -it's always good to know what people think about other products so we can think about their experiences when implementing new features. For those that are interested ours can be found at www.intellifix.com - CLICK BUSINESS from the home page

Ian

4 replies

by michaelburton01

Ian, I aplaude you and your partners for bringing such a service back. I used to be an ExpertCity expert, back about 8 or 9 years ago. I miss it alot. Any thoughts about launching this service in the US?

Also Crossloop has a nice product but they will not port it out for corporate use. I use it on occasion here at work to help our employees around the world. But we are not happy about having to connect via external servers. For security reasons.

At any rate, If your interested in launching a US version, I'm here for you.

by ian.hutty

Well Citrix at least bought Expert City - I expect the product is somewhat different now.

Our solution is available anywhere also. It is built on the webex model (i.e User goes to weboage form to input session number and then get connected to remote engineer using desktop sharing)

When you say 'if your interested in launching in the US' do you mean you would be a user? or something else?

Ian

by mpvddb

You are not happy using the remote support tools from servers you do not control yourself?

I had the same problem and found:

NetOp Remote Control On Demand

(there is also the original product Remote Control, but that needs installation beforehand, On Demand can be downloaded from your site or sent by email).

WWW.NetOp.com

As an aside: I stumbled over a tool that worked from outside servers also a few weeks ago. When trying I dumped it it worked through a server in China.

kind regards
from Leeuwarden
in the Netherlands

M.P. van Dobben de Bruijn

by knobhead2

It's a Pity I didn't know you needed something like this before. Have a look at http://www.uvnc.com/addons/singleclick.html
UVNC Single click works a treat - assuming two things -
1 The user to be supported can click on a weblink
2 You have a web page or similar where you can put a link.

The person in trouble - goes to the site and clicks on the link - UVNC_SC drops a copy of itself on the PC - you take control: through firewalls etc., then when finished, as soon as you disconnect, it uninstalls leaving little or nothing to show you were there! A bit like putting your hand in and out of a pail of water - nothing to show you were ever in there!

Knobhead.....

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