I’m hoping for some advice and feedback. I’m new to IT and started a consulting business about a year ago in South Florida, after 25 years of insurance sales and the resultant burnout, and have managed to accumulate about 25 customers via word of mouth references.
My best client is a very successful small family business that is growing, and we’ve mutually agreed a service/ maintenance agreement is appropriate going forward. They have a p2p network with five workstations, but are in the process of building a new office and will be growing to about 10. They also have satellite sales offices thoughout south florida which I occasionally visit.
I’ve managed to bill this customer approx. $10,000 this year, but that includes a minimal amount of hardware/ software that I purchased on their behalf. I’ve been charging $65 per hour and plan to increase to $75 by January. So, my question is how do you guys customarily structure these agreements? How many hours per week/ month and at what rate and how much for additional hours when needed?
Thank you, in advance, for any suggestions and advice and your time.
Best wishes for the holidays and new year!!
Paul