Service Management Frameworks? - TechRepublic
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November 28, 2006 at 09:09 AM
fiona.burke

Service Management Frameworks?

by fiona.burke . Updated 18 years ago

Im new to this area (hoping to do a thesis with regard to service management) and im wondering is ITIL ‘the’ service management framework or are there others out there? ive briefly read something about MOF, thinking it was another framework, but then i was told its an extension of ITIL. Hope somebody might be able to clarify this for me
Thanks

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