I’ve managed helpdesks in a large IT corporation for five years, but haven’t yet been able to master the, “the tool you have written to help increase [productivity and accuracy] of [KPI] is excellent, but [insert ‘security/non COE/technical lead rejection’ reason here]” conversation.
Granted, these bright young individuals of 19-21 years of age may not have this higher level of thinking. I’ve done everything I could to try and help get their program approved, but in the instances where I’ve met rejection and I’m in agreement of it, I cannot seem to bring my employee on board successfully.
And yes, they are a core performer in my team, and we have regular performance and career development meetings to help him find a role more suitable for his skills.
All in all, this wouldn’t be a problem if this happened only once, but this particular employee has now tried this FOUR times with me (in his own time) and each time, he ends up with rejection. I worry I’m killing his motivation by being a “no” woman.
Advice would be much appreciated!