Sony Vaio DVD/CD-ROM drives

Here is the error code that I keep getting after I have done everything that I know to do: This device cannot start. (Code 10)

Click ‘Check for solutions’ to send data about this device to Microsoft and to see if there is a solution available.

I have restored my computer back to its settings from a month ago. Updated drivers, Shut things down and re-started many x’s. Checked on line for solutions, disabled, enabled, checked for updates, etc.

Would anyone have any idea of what to do next? I would really appreciate any assistance.

–Nancy