I have a customer who has gotten her AOL account suspended due to spam supposedly coming from her account. She called AOL and they verified it.
She then switched to Juno. Shortly after, she got a warning from Juno! I have scanned this machine with Ewido, AdAware, Spybot, Nod32, Etrust EZ AV and probably several others, and I can’t find anything! So, I have a couple questions:
1) If I were trying to catch outgoing spam, what would I look for using something like TDImon from Sysinternals?
2) How can I tell if spam really is coming from her physical computer?
3) Do you have any other suggestions?
I don’t want to give her the computer back saying “I don’t know whats going on. I couldn’t find anything”. Since she was sent to an “expert” by AOL to have it ironed out, I think its my duty come up with a difinitive answer.
Thanks!
Brian