I’m IT Director for a non profit. Total staff numbers close to 100. I have 48-55 users spread over 3 separate locations and 50-60 pieces of hardware to take care of. I’m the only full time IT person on staff, the only one with formal training in IT. The only things I don’t do are telephones and at the moment, our website. A study done for the agency in 1997 indicated that 1 full time IT person was needed for every 30 people and that was when there was no email, no internet, no vpn, etc. When I came here in 1999 there were only 25 pc’s and 1 small netware 3.12 server. I now have 3 Windows servers, 3 snap appliances and routers/firewall hardware, and 55 pc’s, along with the entire host of non hardware issues like database conversions, software selection, preparing IT budgets, writing operational procedures, etc. I don’t seem to have the right ammunition to show management that money spent in a little more IT help will pay off. In the meantime the staff suffers because I can’t get the tools they need out there to them more timely. The feedback I get from management is to not worry so much about what isn’t getting done more quickly (which is how they can justify not hiring more IT help), but my users are suffering because of it. What I’m interested in finding out from this forum is what your ratio of IT staff to users is, is there a magic number? and what other ammunition do I need to use to get through to management.