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Supporting users outside of network easy solution

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11 replies

by deerek11

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Hello All, I am trying to find a easy :) solution that we can use to support users outside of the network with out installing any software on clients PC something web base and will allow us to take full control of user pc and not too expensive any suggestion or direction will help

11 replies

by deerek11

I should have noted RDP will not work because may not be all XP users and really dont want to teach users how to turn on remote or have to setup a MSM IM account

by bbbucko

We use Citrix GoToMeeting - www.gotomeeting.com

Similar in functionality to webex but alot cheaper. It's intended use is for online presentations and collaboration but I've found it a great remote support tool also.

Cheers

Bret B

by gary.cole

Hi there

The easiest and cheapest (read free!) answer is a product called VNC. It will allow you to take complete interactive control of the users desktop. You will only need to know the client IP address and you are away (i use this to support friends and family over the net)

You can download it here:

http://www.realvnc.com/

Note: make sure you use a VERY strong password when you set it up.

Good Luck
Gary

by maniskid

I came across this company a while ago. The product they sell involves a download from a local webpage and then you get access 'firewall independant' to users desktops. The problem with this one is that it looks a bit expensive for the initial setup costs $3790 per seat. But they seem to have a good argument for lower TCO

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