Hi,
We are running symantec endpoint 11 on a windows 2003 sbs server with 12 clients attached.
The management console version is 11.0.2020.56.
Having previously resolved an issue which basically prevented me from being able to log into the control panel by following advice found on the symantec support forum, I have now got another error which none of the suggested solutions will fix.
The error message is “unable to communicate with the reporting component” and is displayed when logging in to the program as the main admin.
I have tried the following already:
(instructions lifted from symantec forum)
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Open ODBC
Select Configure on the SymantecEndpointSecurityDSN
Under the LOGIN tab set it to Supply User ID and password and type:
User ID: dba
Password: Login password to the SEPM
Under the DATABASE tab configure these options:
Server Name: Name of Server
Database Name: sem5 (if you are using the embedded database)
Under the NETWORK tab configure these options:
Check TCP/IP and enter: “host=IPAddressofServer” without the quotes.
Now test connection. You should receive Connection Successful.
Restart the IIS Admin service.
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When completing these steps, i do recieve the connection successful message however the issue remains.
I have checked for ports being blocked using online checkers and also the management console for the firebox hardware firewall, although i doubt that is the issue anyway. There are no other port conflicts.
Reinstalling and reconfiguring several times has not helped, neither has restarting the server.
So, my question is, does anyone have any other ideas as to what could be causing this problem?
I hope i have provided enough information, any help would be much appreciated.
Thanks
MP