Tech Perspective: Root-cause analysis

According to Gartner, due to the lack of skilled network management staff, the frequency of staff turnover, and the need to find and fix problems more rapidly, enterprises should move from event management systems to automated network root-cause analysis (RCA) systems. Do you prefer an event management system or an RCA system? What kind of system does your organization currently use, and what has been your experience with it? If you don’t currently use an RCA system, would you consider it? Whattypes of organizations do you think are best suited for an RCA system? You can read the related Gartner article, which will be posted 3 A.M. Monday, at https://www.techrepublic.com/article.jhtml?id=r00220001218ggp01.htm.