Networks

Ask something
Question Locked

Terminal Services user issue

0 helpful
3 replies

by aaron

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a user who is connecting to a terminal server running win2003 from an XP workstation. When he tries to run outlook on the server, an alert pops up stating "cannot start microsoft outlook". He can open Word and Excel, but it comes up with the initial splash screen, even though he's been in it before. As well, he cannot change his default printer, no error message, the default just will not change. I'm not having these problems with any other users.

I've tried:
1) Checked his permissions against other peoples who are working.
2) I made him an admin.
3) Checked all the permissions on the way to his user profile on the domain controller. Nothing special applies to him.
4) Deleted his user profile on the terminal server to let it rebuild.
5) Replaced the default user profile on the terminal server with one from database server, which is also running win2003, the repeated #4.

an additional thing I've noticed is an Event ID: 1504 error in the event viewer on the terminal server for him, but pursuing that error hasn't lead to much.

Any help would be greatly appreciated.

3 replies

by shasca

Sounds like a corrupt user profile on the TS.

by aaron

I did delete the profile folder and let it rebuild. No luck. We have another computer running win2003, so I copied that default user profile over to the terminal server, in case it was the default that was corrupted, no change.

I've given the user a new login for that server and pointed his email towards it, all seems fine with that solution.

This discussion is closed to new replies.