We are beginning the automation of an automated overtime scheduling process involving Employee Self-Service Kiosks. We used to have production employees volunteer for OT with paper & pen & supervisros fill schedule slots accordingly trying to match preferences. The original automation concept was to use touch-screen kiosks to volunteer, & to keep it as simple as the “Gift Registry at Target” because 30+ percent of our end-users are NOT computer savvy.
Vendor is recommending not using touch screens & going with mouse & keyboard only. We are looking at Nema 4 & 12 standards for the enclosures, so the mouse would be integrated in the keyboard. The goal is to keep transaction times to a minimum as the OT volunteers are production line employees.
Any solid arguments or knowledge on whether “To Touch or Not to Touch” will be accepted! Thanks!
P.S. Can the touch screen & mouse be used interchangeably?
PS We are deciding Touch or No Touch TODAY at 10:30 CST so Immediate HELP is needed!