Unable to add network printer to Vista Business computer - TechRepublic
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April 6, 2007 at 08:09 PM
drspuds2

Unable to add network printer to Vista Business computer

by drspuds2 . Updated 15 years, 10 months ago

We run a Server 2003 domain with 16 computers. All machines are XP Pro. except the newest addition which is a Vista Business edition machine.

Attached to a USB port on the Server 2003 is a Brother MFC 8820D multi-function printer which is shared and has the latest drivers.

Here’s the problem: When I try to “Add a printer” on the Vista machine, the shared printer on the Server comes up as a valid choice, however, when I actually try to add it, I get an error message stating that it cannot be added because “the port is unknown”.

If I attach the printer directly to the Vista machine’s USB port, the drivers install automatically, and the printer works great.

I can’t run the printer by sharing it from the Vista machine, it realy needs to continue running from the Server, for logistical purposes.

I have tried to add this printer to the Vista machine, while attached to the Server, using every conceivable methods…. all to no avail.

I have searched for a meaning to the error message “The port is unknown”, again to no avail.

Thank you all in advance for any assistance.

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