This rant is along the same lines of ?How to convince users to use their computers only for business related work?. Every few months or so I send out three mass emails: 1) Instructions for contacting the helpdesk. 2) A copy of the official acceptable usage policy and 3) A BSA handout explaining software piracy. I do this for the benefit of new employees and perhaps a few workers that need a reminder. I just got verbally reprimanded for doing so. Apparently a lot of users got angry about it this particular time and complained to the manager. I?m pretty p*ssed off myself. I don?t expect to be reprimanded for doing my job and I?m confused about the double message. On one hand they want to hold users accountable for following the policies, but on the other hand users are allowed to complain (and criticize IT) if the policy is articulated to them. The emails are worded exactly the same way in their employee manuals and new user handouts. I?ve been doing this for the past four years. What did I do wrong?